Speaker:
David Daniels, Research Director, Jupiter Research
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The quality of the customer service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on their retention, revenue and brand equity.
This Webinar provides clues into how site users consume customer service tools and channels and the opportunities that exist to strengthen customer relationships. The presentation will also offer insights into the successful tactics that companies have used to optimize customer service interactions and influence profitable customer relationships.
Attend this Webinar and learn:
Guidance to transform your e-mail service operations into a best practice.
The usefulness of self-service and search and its relationship to site navigation.
Approaches for using text chat and collaboration tools.
Tactics to manage the site experience based on customer insight and analysis.
The challenges and importance of integrating back office service disciplines into the online servicing experience.
Consumer behavior and attitudes regarding online service and support tools.
Common pitfalls that CRM and call center executives make and suggestions on how to avoid them.
Best practices that you can leverage in your everyday call center and web-site operations.
View This Webinar!
For additional information about sponsoring a Jupiter Webinar, please contact Mary Warley at webinarsales@jupitermedia.com or call 508-660-1404
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