Speakers:
David Daniels, Research Director, Jupiter Research
Dr. Jon Anton, Director of Customer Driven Quality, Purdue University

Today's market leaders are dramatically reducing customer service costs and generating new revenues via the Web using the latest best practices and technologies for Web self-service. Companies such as AT&T, Yahoo, BEA and Bank of America are using InQuira's search technology to ensure both customers and call center agents are able to find answers quickly and accurately.

In this Web seminar, you'll learn how the latest Customer Search and Navigation technologies are helping companies increase call deflection rates, reduce call handling times in the call center and dramatically lower service costs. You'll also see examples of proven ROI models for customer self-service and online marketing and how these models can aid in powerfully establishing the business case for enhanced customer service through the Web environment.

Attend this Webcast and learn how Web Self-Service is becoming a key strategic initiative in improving customer loyalty and driving bottom line ROI.

About Dr. Jon Anton

Dr. Jon Anton (also known as "Dr. Jon") is the Director of Benchmark Research at Purdue University's Center for Customer-Driven Quality. Dr. Jon has guided corporate executives in strategically re-positioning their call centers as robust customer access centers through a combination of benchmarking, re-engineering, consolidation, outsourcing, and web-enablement. Dr. Jon's formal education includes a Doctorate of Science and a Masters of Science from Harvard University, a Masters of Science from the University of Connecticut, and a Bachelor of Science from the University of Notre Dame.

About InQuira, Inc.

InQuira, Inc. provides enterprise search and navigation applications for Web self-service and interactive marketing. The company's flagship software application, InQuira 6, enables customers and customer service representatives to quickly find accurate responses in natural, everyday language by seamlessly interacting with the vast information and service assets across the enterprise. InQuira’s customers include, Fidelity Investments, Bank of America, BEA Systems, Network Appliance, General Electric, AT&T, Computer Services, Inc., Charter One Bank, Hamilton Sundstrand and Yahoo!. Many of these companies have been recognized as industry leaders in delivering superior customer service using web Self-Service. For more information, visit www.inquira.com.